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McCrudden Training

Eastbourne & District Chamber of Commerce

Workshop TitleIntroduction to Management Training

Summary of the overall aims of the course

Talented people get promoted. But being great at your job doesn’t always mean that you’ll be a good people manager. Sometimes people’s first experience of managing and leading others isn’t as positive as it could be, because they don’t have the skills and knowledge that underpin good management.

This one-day workshop explores the essential elements needed as you develop as a manager. It provides an opportunity to consider the leadership responsibilities and skills associated with the role, introduces the continuum of leadership styles and explores the skills necessary to work within and lead a team of people.

Our practical exercises provide a safe environment to practice different approaches, and rehearse the skills needed to build your confidence as a manager.

Course objectives

At the end of the course, delegates will be able to:

  • describe the roles and responsibilities of a manager/supervisor;
  • identify the differences difference between management and leadership;
  • outline the qualities and styles of leadership for a manager/supervisor appropriate in a variety of situations;
  • describe the stages of team development, identify the status of their team and the implications for them as a manager/supervisor;
  • use effective communication skills to give and receive emotionally intelligent feedback;
  • apply basic strategies to deal with unhelpful behaviour; and
  • evaluate their own strengths and areas for development as a manager / supervisor.

Target audience

This course is suitable for new manager / supervisors, existing managers / supervisors wanting to build their confidence, or refresh their skills, and those keen to develop their career by progressing into management or supervisory roles.


One day (6 hours)

Min / Max no. of delegates


Assessment Method



Drawn from our pool of trainers (depending upon availability)


Delegate rate for Edeal clients and Chamber Members £157