Complaints Process – Our promise!
McCrudden Training welcomes feedback of every kind. If you feel that the service you have received has not be to the standard that you expected please tell us about it. We aim to deal with any problems with any aspect of our services quickly and fairly. We will do this by monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve and by having a system which:
- is easily accessible and well publicised
- is simple to understand and use
- is speedy, with established time limits for action, and keeps people informed of progress
- is fair, with full and objective investigation procedures
- maintains the confidentiality of both trainers / Associates and delegates effectively addresses all the points at issue, and provides appropriate redress, and
- provides information to Directors so that services can be improved.
Our promise:
Whatever your complaint we will:-
- ensure your confidentiality
- acknowledge your correspondence within 5 working days
- review the issue thoroughly and give you a full response within 30 working days
- if we need more time because the problem is complex we will keep you informed
- talk it over with you if your complaint needs special action
- deal with you in a polite and courteous manner
- always give you a contact point, name and telephone number, and
- consider the appropriate form of redress whenever necessary.
